1. How do I play a session?
Content must be played at the presentation level. On the home page, you can browse content by the meeting schedule, session, presentation or presenter. You must continue making selections until you are at the presentation level. When you see a presentation of interest, click on theView Nowbutton. You can also search for specific content by using the search tab.
2. What is the difference between Basic Search and Search Content of Slides?
Basic Search searches session titles, presentation titles and speaker names and will display the results from any of those three categories containing your search term. If you select a session from the results list, it will display all the presentations in that session (even though your search term may not be in every presentation title).
Search Content of Slides searches every word on every slide in every presentation. The results are ordered by the number of times your search term shows up in the presentation. In addition, the search results display the time stamp when your search term appears in the presentation. You can go directly to that point of the presentation by clicking on the time stamp. You must be online to use search content of slides.
3. Are there thumbnail/preview slides?
Yes, to view the thumbnails, you must be watching a presentation in full screen mode. To get to full screen mode, place your mouse over the video window while you are playing a presentation and a control panel will appear. Select the icon with box and arrow in the top right corner. The presentation will go into full screen mode and thumbnails will appear on the bottom of the screen.
4. Can I bookmark a session or presentation?
Yes, you can bookmark a presentation or all the presentations in a session. Since content must be watched at the presentation level, you can only bookmark at the presentation level, not at the sessions level
There is a Bookmark icon next to each presentation on any of the browse or search results. Click Bookmark. To revisit a session you bookmarked, select Bookmarksfrom the dropdown menu under Browse. The Bookmarks feature is only available in the online version.
5. What is Most Watched and Most Liked?
Most Watched is driven by real-time analytics and reflects the presentations that your peers and colleagues are actually watching the most.
Most Liked are the presentations that your peers and colleagues have “Liked.” To Like a presentation, click on Like above the video window. Please note, your decision to Like a presentation is anonymous.
Most Watched and Most Liked are only available in the online version.
6. I can’t hear the presentation. How do I fix that?
You may have up to three places that control the volume. Within the video window (place your mouse over the video window and there is a volume control on the bottom right), on your computer and on your speakers if you have external speakers.
7. How do I download presentations?
The videos cannot be downloaded. Presenters typically prefer to not have their presentations be downloadable. You can however download MP3s of the audio only and PDFs of the presentation slides and tracings. (See Question #13 and #14).
8. Do I have to be online to watch presentations?
If you purchased the Board Review on Demand, your purchase includes a USB that will be automatically sent to you.
The USB contains the same presentations as the online version, but you do not have to be online to watch the presentations on the USB. If you do not have Silverlight or an HTML5 compatible operating system/browser, you may need to be online the first time you use the USB to download Silverlight at www.microsoft.com/getsilverlight.
Please note: While the same presentations are available on the USB, certain functionality is not available on the USB including Search Content of Slides, Bookmarks, CME Testing, Most Watched and Most Liked. To access these features you must use the online version of your player.
9. The slides look fuzzy. Can I improve the quality?
Board Review on Demand utilizes a technology called Smooth Streaming. This means the resolution of the slides depends on the quality of your internet connection and the number of people on that internet connection at any given time. If you have a low-bandwidth connection, you will still be able to watch the videos, but at a lower resolution.
On the bottom left of the video window, there is an icon with bars. This indicates the video quality based on your internet connection at that time. If you only see one or two bars, you can expect the quality to increase when you have a higher bandwidth connection.
10. How do I watch presentations on my mobile device?
Board Review on Demand is automatically formatted to play on most mobile devices. Simply log-in at watch.ondemand.org/hrs on your mobile device. We cannot guarantee compatibility with every mobile device as operating system requirements are constantly changing.
You must be online to stream sessions on your mobile device. Sessions cannot be downloaded to your mobile device. Most sessions should work over 3G/4G in addition to WiFi, however the quality will depend on the bandwidth available at any given location and time.
11. How long will I have online access for?
Sessions will be available online for two years from the date of the meeting. You can access sessions on your USB indefinitely, but not all features are available on the USB drive, including Search Content of Slides, CME Testing, Bookmarks, Most Watched and Most Liked.
12. I can’t find the session I want to watch, but it was listed as part of the product. How do I find it?
We can only publish presentations with speaker permission, which can change at any time. We do our best to keep the content list up-to-date; however printed materials may not reflect the most accurate content listing if a speaker has requested their presentation not be published after the content list was printed.
13. How do I download MP3s?
You can download individual MP3s by clicking on the Files tab under a presentation name and then clicking on the MP3 button.
14. How do I download PDFs?
You can download PDFs of individual presenter slides and the tracings for the Workshops by clicking on the Files tab under a presentation name and then clicking on the PDF or Tracing button.
15. The PDF I am looking for is not available? How do I find it?
PDFs of presenter slides are only available if the presenter submitted their presentation slides. If a PDF is not available, that means the presenter did not submit their slides.
16. Can I get CME credit for watching the On Demand videos?
Yes. If you claimed credit for attending the live meeting, you cannot claim credit for the On Demand product.
To claim CME credit, you must first read the CME information and take the Pre-Test when prompted when you log-in for the first time. CME Info and the Pre-Test are also available by clicking the CME Info and Test buttons on the top right of the home page.
After you have watched all the sessions, click on the Test button to take the post-test and evaluation survey. You need to be online and logged into the online version of the product to take the post-test. You must score 100% on the post-test, but you will have the opportunity to re-take questions that you missed until you score 100%.
Once you have passed the post-test, you can generate a CME Certificate.
****Attendees of the live Board Review Course are not eligible to claim credit for the Board Review On Demand. If you have not claimed credit for attending the live meeting, you can contact education@HRSonline.org. If you have additional questions about the On Demand product, please contact support@OnDemand.org
17. I can’t find my CME certificate. Can I print another copy?
Yes. Click on the Post-Test button on the top right of the player. If you have successfully passed the post-test, a Generate Certificate link will appear. You can print the certificate as many times as you would like and it can also be downloaded and saved to your computer.
18. How long can I claim CME credit for?
CME credit can be claimed until August 16, 2019.
19. Who can claim CME?
CME credit is available for physicians and physician assistants.
20. I still need help. Who do I contact?
You can contact support@OnDemand.org or call us at 818-844-3299 (Toll Free 800-501-2303). Support Hours of Operation are 7:30 AM – 5:00 PM PST.